These Terms and Conditions of Sale (hereinafter "TCS") apply to the sale of services offered by the entity Hiliv (hereinafter the "Provider").
The TCS define the contractual conditions under which the Provider offers and sells its services (hereinafter the "Services") to clients (hereinafter the "Clients").
Any order of Service by a Client implies full and complete acceptance of these TCS. The Client acknowledges having read, understood, and accepted the TCS before placing an order.
The Services are subject to a detailed description previously communicated by the Provider and accepted by the Client. The description will notably mention: the nature of the Services, the price, and the payment terms.
The prices of the Services (hereinafter the "Prices") are indicated in euros (€) and include all taxes (TTC). The price of the Services is the one indicated to the Client at the time of the order. The displayed prices of the Services do not include any administrative fees, fiscal stamps, and other fees necessary for the Client's procedures.
Payment for the Services is made via the payment provider Stripe or by bank transfer. Payment is due upon order.
The service execution times communicated are indicative. In any case, the Client cannot protest against any delay in execution due to force majeure, third-party failure, non-compliance by the Client with its obligations to the Provider, especially regarding payment, or if the Provider has not received the necessary information and documents in time for the execution of the corresponding Services.
The Provider undertakes to produce Services in compliance with descriptions, consumer code, and the principle of fairness. However, the Provider does not act as a decision-making authority and cannot guarantee the favorable outcome of the procedures undertaken, obtaining documents and/or authorization, or any other expected result.
The Client expressly acknowledges and accepts that, in accordance with the provisions of Article L.221-28 of the Consumer Code, the right of withdrawal does not apply to the Services.
The Client declares having been informed of this exclusion of the right of withdrawal before placing an order and expressly waives their right of withdrawal.
The Provider retains the intellectual property of the Services and elements of its site.
The Provider undertakes to perform the Services with diligence and competence. The Provider cannot be held responsible for indirect and/or consequential damages that may arise from the provision of the Services. The Provider cannot be held responsible in case of refusal or delay from administrative authorities or third parties. The Provider's liability is limited to a best-effort obligation and not a result obligation.
Refund requests related to administrative procedures are handled as follows:
1. Client Change of Mind:
If the Client changes their mind and no longer wishes to proceed with all or part of the ordered procedures, a full refund may be granted provided the request is made within two (2) business days following the order. Beyond this period, no refund can be guaranteed.
2. Procedure Failure:
In the event of a failure of a procedure for reasons beyond the Client's control, unknown reasons, or due to a fault on the part of Hiliv, the Client will be refunded 100% of the amount corresponding to the concerned procedure.
3. Lack of Transparency by the Client:
If the Client has knowingly omitted or concealed essential information related to their personal situation or the feasibility of the procedure, no refund will be granted, even in the case of procedure failure.
Refund requests related to housing search services are handled as follows:
The Client may order a housing search service directly via our website. Once the order is placed, the Client is invited to provide their search criteria (type of housing, location, budget, etc.).
A call is then organized with our agent in charge of the search. At the end of this exchange, the agent will assess the feasibility of the case based on the current real estate market.
However, no refund will be possible in the following cases:
Since our agent dedicates time, resources, and skills from the acceptance of the case,any unilateral cancellation or parallel search undertaken by the Client will engage the Client's responsibility and void any right to a refund.
In the event of a force majeure event under French law, the Provider is released from all liability.
The Client must use the Services fairly and in accordance with these TCS, good conduct rules, and applicable legal or regulatory provisions. The Client is prohibited from using the Services offered on the site for activities prohibited by law and/or contrary to good morals. The present site cannot be used directly or indirectly by the Client for purposes other than the use of the Services.
These TCS are subject to French law. In case of dispute, the parties agree to seek an amicable solution before any legal action. Failing agreement, the courts of Paris will have jurisdiction to resolve the dispute.
Last updated on: December 26, 2024